UK skills rating sliding

HRzone - Fri, 30/07/2010 - 14:08

The UK is living on “past glories” and its economy risks sliding down the international rankings unless the skills of 10 million workers are improved, according to experts.

read more

20% claim they are bullied by boss

HRzone - Fri, 30/07/2010 - 12:12

In somewhat of an indictment of UK business leadership, just over one in five UK workers claim to be bullied by their boss, while almost a third believe their manager is incompetent.

read more

View from the Cloud: will Salesforce Chatter be silenced by enterprise pricing?

BusinessCloud9 - Fri, 30/07/2010 - 11:51

There is overwhelming evidence to suggest that marketing professionals expect to use social media tools for their campaigns in the next year: 82% said this would be the case.

read more

Rebuilding trust in financial services

Finance Week - Fri, 30/07/2010 - 11:39

Trust in financial services is at an all time low. So what can companies in the sector do to rebuild customer confidence, asks Sam Jordan?

In the eyes of their customers at least, bank managers are not what they once were. Deregulation and intensification of the pursuit of profit have been major contributing factors to the slow erosion of customer confidence across the financial service sector for a generation.

read more

Proskills launches training calculator

TrainingZone - Fri, 30/07/2010 - 11:04

Businesses interested in calculating the cost of not investing in training for staff can now use a dedicated skills calculator to see where improvements can be made.

 

read more

Gartner's five roles for government in the Cloud

BusinessCloud9 - Fri, 30/07/2010 - 10:22

There are five roles government organisations could play in order to realise and maximise the benefits of Cloud Computing, according to a new report from Gartner. The report pointed out a number of reasons for the increasing interest from government organisations in the Cloud, not least budgetary constraints and “the need for flexibility”, and called for the alignment to occur under a number of recommendations.

read more

Shock CEO departure – what now for Adobe’s Omniture v2.0?

MyCustomer.com - Fri, 30/07/2010 - 01:28

Omniture CEO Josh James departs suddenly from his role, only months after a takeover by Adobe. With Adobe admitting "Omniture was made in Josh’s image", what next for the web analytics firm?

read more

Capgemini seminar to feature leading lights of social CRM

MyCustomer.com - Fri, 30/07/2010 - 01:22

Capgemini UK has announced that it is to host a business seminar exploring social CRM, offering attendees the opportunity of learning about the new discipline from some of the leading thinkers from the world of CRM.

The 2010 Social CRM Strategies for Business Seminar will be held on November 4-5 in Capgemini's new Accelerated Solutions Environment in London, and will bring together some of the world’s leading authorities on Social CRM including Paul Greenberg, Esteban Kolsky and Bruce Culbert.

read more

Google social networking plans progress with gaming discussions

MyCustomer.com - Fri, 30/07/2010 - 00:58

Google is in discussions with a number of leading online game producers to incorporate their offerings into its proposed social networking site, which is expected to try and take on Facebook.

read more

SaaS users turned away from 'too slow' SAP

BusinessCloud9 - Thu, 29/07/2010 - 14:57

New research of SAP customers has revealed that nearly three-quarters of users believe that the enterprise applications vendor has been slow to adopt a software-as-a-service delivery model - with 16% turning to third-party SaaS providers as a result.

read more

FSA extends pay and bonus code

Finance Week - Thu, 29/07/2010 - 14:37

A new FSA  remuneration code is looking to clamp down on a culture of excessive risk taking in the CIty

read more

Unite union prepares for court battles

HRzone - Thu, 29/07/2010 - 10:58

Unite is to sue British Airways under European human rights legislation for withdrawing travel perks from cabin crew who took part in strike action earlier this year at the same time as it prepares for legal action against Ford.
 

read more

April 'too soon' for retirement age scrapping

HRzone - Thu, 29/07/2010 - 09:20

The CBI has warned that the coalition government’s proposals to phase out the Default Retirement Age from April next year are too swift and will make workforce planning “next to impossible”.

read more

Leadership matters: Disruptive team member

HRzone - Thu, 29/07/2010 - 08:20

This column answers your questions on leadership, talent management, performance improvement and the employee behavioural issues that can cause even the best leadership techniques to go awry. This time a disruptive team member is causing a management headache for a team leader.

 

read more

Eye care: What you need to know

HRzone - Thu, 29/07/2010 - 08:15

Eye watering statistics from a recent survey reveal that a large number of British employers are failing to comply with laws obliging them to care for the eyesight of their computer using employees. Here we present a definitive guide to what you need to provide to employees and what their rights in this area are.

Employers with staff who use computer screens are obliged by the Health and Safety (Display Screen Equipment) Regulations 1993 to provide those workers with regular eye tests on request. However, a research study, commissioned by Simplyhealth in conjunction with the Eyecare Trust of HR professionals has found that one in five big businesses (of 1,000 plus employees) fail to pay for regular sight tests and only a third of small employers (less than 10 employees) cover the cost.

read more

SAP sees growth but falls short of user and analyst expectations

MyCustomer.com - Thu, 29/07/2010 - 01:49

SAP sees revenue increase by 12% in its second quarter figures, but falls short of analyst expectations, while SAP customers voice their disappointment at the software giant's SaaS rollout.

 

SAP suffered double disappointment this week as it failed to hit analysts' expectations with its second quarter figures, and it received a ticking off from the SAP User Group for the slow progress of its SaaS suite.

read more

Gartner: Context-aware computing critical to consumer services by 2015

MyCustomer.com - Thu, 29/07/2010 - 01:20

By 2015, context-aware computing will become as important to the provision of consumer mobile services as search is to the web today, Gartner believes.

Although the concept is currently very new to most organisations, the researcher believes that over the next five years, initiatives are likely to start appearing in three key areas. The first is context-based commerce, which will aim to create unique, compelling experiences for consumers in order to generate new and repeat business.

read more

How to build an open innovation community

MyCustomer.com - Thu, 29/07/2010 - 01:15

Stefan Lindegaard discusses the value of open innovation and shares some tips on setting up an open innovation community. 

 

read more

Day Software acquisition to boost Adobe's CEM portfolio

MyCustomer.com - Thu, 29/07/2010 - 01:09

Adobe Systems has entered into a definitive agreement to acquire web content management vendor Day Systems for about $240 million in cash in a bid to enhance its customer experience management software portfolio.

The aim is to integrate Swiss firm Day’s web content management, digital asset management and social collaboration offerings with Adobe’s application development products, which include AIR, Flash, Flex, Lifecycle, and its PDF tools.

read more

Brent Leary: How can firms measure the ROI of their social media activity?

MyCustomer.com - Thu, 29/07/2010 - 01:04

Industry analyst, advisor, author, speaker and award winning blogger Brent Leary provides his advice on what firms should measure to determine the ROI of their social media activity.