Corporate

Insight: 'Make Britain more equal - let workers learn'

TrainingZone - Fri, 03/02/2012 - 14:44
Unionlearn today condemned shocking statistics from the UK Employer Skills Survey, showing that 41% of UK employers did not train any of their staff in 2011, and 46% of UK employees (around 13 million) did not receive any training during 2011.

 

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Insight: Tuition fees not an issue as desire to attend university remains high

TrainingZone - Fri, 03/02/2012 - 13:41
Research reveals that young people appear not to be deterred by rising University costs and are more focused on the quality of the course and future employment opportunities.

 

Recent YouGov research has found that the desire of young people to attend university is not on the wane, as recent high profile media coverage would suggest, with 80% of 16-18 year olds still wanting to study at university.

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Learning Awards 2012: A quick round-up

TrainingZone - Fri, 03/02/2012 - 13:28
The L&D industry turned out in force on Thursday 2 February in support of The Learning and Performance Institute's annual Awards ceremony, The Learning Awards.       Two-time British Sportswoman of the Year, Sharron Davies MBE, hosted the event which took place at the 5-star Dorchester Hotel, London.

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Companies eyeing the Cloud to improve business intelligence efforts

MyCustomer.com - Fri, 03/02/2012 - 01:03

One in three organisations will move to the Cloud to enhance their business intelligence capabilities in the next 12 months, analyst Gartner has said.

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Satmetrix marries NPS with sentiment for new social media measurement tool

MyCustomer.com - Fri, 03/02/2012 - 01:01

Satmetrix has launched a range of new tools that it says make business sense of social media content and will change the way businesses measure and use social media.

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Social search and the customer experience: The perfect match?

MyCustomer.com - Fri, 03/02/2012 - 01:01

Colin Shaw and Eleanor Cheatham explain why social search will take hold and rapidly redefine the nature of marketing, ecommerce and the digital customer experience.

 

 

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Insight: Higher apprenticeships will draw new talent into financial services

TrainingZone - Thu, 02/02/2012 - 11:55
The fifth annual National Apprenticeship Week is about to begin. It is organised by the National Apprenticeship Service (NAS), runs from 6 to 10 February and showcases the talents, skills and commitment of apprentices to employers, teachers, parents, the general public and the media.       Liz Field, the finanical skills partnership's CEO, said: “At the FSP we are well aware of the benefits that apprentices bring to business.

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News: Hayes launches independent review of professionalism in the FE and skills sector

TrainingZone - Thu, 02/02/2012 - 11:40
Minister for Further Education, Skills and Lifelong Learning, John Hayes, today launched an independent review to investigate ways to improve the professional status of the further education and skills workforce.
 

 

He confirmed that the review will be chaired by Lord Lingfield, working with an expert panel led by David Sherlock CBE, former head of the Adult Learning Inspectorate. Mr Hayes said:

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News: Work Experience Awards shortlist announced

TrainingZone - Thu, 02/02/2012 - 11:24
After receiving a record number of entries this year, the National Council for Work Experience (NCWE) is pleased to announce the shortlist* for its 2012 Awards.    

 

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Salesforce.com makes analytics u-turn after customer pressure

MyCustomer.com - Thu, 02/02/2012 - 01:21

Salesforce.com is to include analytics functionality in some versions of its CRM software after bowing to customer pressure and performing a u-turn on its pricing strategy.

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Etailers urged to cater for the big spending silver surfers

MyCustomer.com - Thu, 02/02/2012 - 01:10

Online retailers that neglect the needs of older shoppers could be missing a trick, as new research shows that silver surfers are the UK’s biggest online shoppers.

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Customer journey mapping vs process design: Do you know the difference?

MyCustomer.com - Thu, 02/02/2012 - 01:06

Why are customer journey mapping and process design so important to the customer experience - and how do they differ? Andy Green explains.

 

 

 

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Customer satisfaction with mcommerce on the up

MyCustomer.com - Thu, 02/02/2012 - 01:03

Customer satisfaction with mobile shopping is on the rise as the number of UK shoppers using their mobile devices to make purchases explodes, a new study has found.

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Oracle reveals RightNow "road map" to revitalise CRM

MyCustomer.com - Wed, 01/02/2012 - 15:31

With the RightNow deal now closed, Oracle has become somewhat chattier about its intentions for the Cloud CRM firm.

 

 

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Insight: 'Trades require more - not less - recognition'

TrainingZone - Wed, 01/02/2012 - 11:15
As the government announced yesterday that it would axe vocational subjects ranging from nail technology to horse care from school league tables, one of the contributors to the Wolf report called for greater recognition of traditional trades.       More than 3,100 vocational qualifications, which also include fish husbandry and travel and tourism and are currently regarded as equivalent to GCSEs, are to be cut out of school leag

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Insight: Apprenticeships must provide more value for money

TrainingZone - Wed, 01/02/2012 - 11:07
While adult apprenticeships provide a good return on public investment overall, value for money could be significantly improved by upping standards in line with other European countries, the government spending watchdog has advised.       The report by the National Audit Office, released only days before the start of National Apprenticeship Week next week, revealed that, while only a third of on-the-j

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Is your elearning platform out of tune?

TrainingZone - Wed, 01/02/2012 - 08:30
Angela James of Worksmart gets technical in the world of elearning platforms.

 

 

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Video: Elearning - making the most of innovation? pt1

TrainingZone - Wed, 01/02/2012 - 08:00
Last week TrainingZone journeyed east to Olympia for Learning Technologies 2012. The burning vox pops question: Is elearning making the most of innovation and technological breakthroughs?    

 

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Learning Technologies 2012: What did I miss?

TrainingZone - Wed, 01/02/2012 - 07:30
So, it's over for another year. Here's our editor's round-up of all the goings on from last week's event at Olympia.

 

 

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Paid search to account for half of online advertising expenditure in 2012

MyCustomer.com - Wed, 01/02/2012 - 01:04

Advertisers who choose paid search are likely to see a better return on their investment this year, a new report suggests.

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